You’ll want to hear how Looped is flipping the script on patient education. This episode is Sponsored by NewBeauty 💄
I’m sitting down with Sam R. Patel, the brilliant mind behind Looped, the new app that’s reimagining how clinics educate and connect with patients. Think bite-sized, gamified, binge-worthy patient content that actually sticks.
💡 Why this matters: Patients want more than rushed explanations and outdated pamphlets. Looped gives clinics a smarter way to build trust, boost compliance, and elevate the entire patient experience — from the very first appointment. Sam’s passion for innovation is contagious, and I couldn’t be more excited to share this conversation with you.
🎧 Listen here:
Spotify: https://spti.fi/c3pIY3P
Apple: https://apple.co/3XsYHxi
Episode FAQ
What is the Looped patient app, and what did this episode of The Dr. Randi Show cover?
On this episode of The Dr. Randi Show, host Dr. Randi Boyette spoke with Dr. Sam Patel, MD, MBA, a Chicago-based medical entrepreneur who has built about a dozen practices and consults with clinics on the business side of medicine. Dr. Sam Patel introduced Looped, a custom app for clinics that delivers pre-care and post-care education to patients through short, swipeable videos. The conversation covered why he created it, how clinics customize it, features like Journeys, rewards, and surveys, early adoption, plans for an in-app treatment store, and which types of practices can use it. The answers below reflect his personal perspective and are not medical advice.
How can aesthetic clinics share pre-care and post-care instructions with patients more effectively?
Dr. Sam Patel explained on The Dr. Randi Show that patients have many questions before and after treatments like Botox and filler, such as whether to wear lotion, avoid the sun, or worry about swelling or bruising, and that many turn to Google or TikTok for answers that may not be trustworthy. In his view, patients no longer want to read paper handouts or brochures and prefer learning through video. He described Looped as a way for a clinic to give patients its own app, in a social media style format, where they swipe through trusted videos on what to do before and after a treatment. This reflects his personal perspective and is not medical advice.
Can a clinic use its own videos in a patient education app, or use a ready-made content library?
According to Dr. Sam Patel on The Dr. Randi Show, clinics using Looped can go either way or combine both. For new or camera-shy providers, he said the app offers a library of educational content created by physicians and experts from around the world. Providers who want patients to see them can upload their own videos instead. He emphasized that the app belongs to the clinic, so each practice controls the content its patients see. This reflects his personal perspective and is not medical advice.
What is the Journeys feature, and how does it help patients prepare for a treatment?
Dr. Sam Patel described the Journeys tab in Looped on The Dr. Randi Show as a place where patients see the treatments their clinic has assigned to them, such as filler or toxin, along with what to do before and after each visit. He said the word journey fits because patients are the ones living through their care, and the goal is to make that journey feel more trusting and confident so patients want to continue their care with the same clinic. This reflects his personal perspective and is not medical advice.
How can patient surveys and rewards help a med spa catch problems before a bad review?
On The Dr. Randi Show, Dr. Sam Patel shared that Looped rewards patients as they watch their care videos, with messages like congratulations, you are prepared for your visit. He said the app also includes short surveys after each treatment asking about comfort and the overall experience. In his view, clinics often only hear about problems once a patient is unhappy enough to leave a bad review, so if a patient rates a visit as only decent, the app notifies the practice to follow up. He noted that patients will tap a quick answer even when they would not pick up the phone. This reflects his personal perspective and is not medical advice.
How can a clinic app help patients learn about other treatments the practice offers?
Dr. Sam Patel said on The Dr. Randi Show that consultations usually last only 30 to 45 minutes, which is not enough time to tell patients about every technology a clinic offers. He described the Looped newsfeed as general educational content, similar to social media, that sparks curiosity so patients come back asking about treatments they saw in the app. Host Dr. Randi Boyette shared her own experience of researching CO2 laser treatment for years without realizing her longtime facial plastic surgeon already offered it, which she said is exactly the kind of gap an app like this could close. This reflects personal experience and is not medical advice.
How quickly are clinics adopting the Looped app?
At the time of recording, Dr. Sam Patel said on The Dr. Randi Show that Looped had launched in the Apple and Android app stores less than two weeks earlier, with about 50 clinics in the queue and roughly 60 more expected in the following weeks. He shared company projections of about 1,000 practices in year one and about 5,000 in year three, based on partnerships and exposure. He added that he has about 2,000 practices in his portfolio across 12 countries and plans to grow organically in year one through speaking engagements rather than paid marketing. These figures reflect his own projections at the time and are not guarantees.
What new features are planned for the Looped app, including an in-app treatment store?
Dr. Sam Patel explained on The Dr. Randi Show that versions two and three of Looped were already in development, focused on advancing patient care, patient trust, and re-engagement with existing patients rather than only chasing new leads. The next feature he described is an in-app store where patients can watch videos about a treatment or technology and then purchase it, keeping the experience within the clinic. Host Dr. Randi Boyette noted this could also make it easier to reorder aftercare products like skincare. This reflects his plans at the time of recording and is not medical advice.
Can med spas, dental offices, and other practices use a patient education app like Looped?
Yes, according to Dr. Sam Patel on The Dr. Randi Show. He said med spas are where Looped began, and that it is also suited to plastic surgery, dermatology, family medicine, internal medicine, dental, and chiropractic practices. He shared that the original idea came from medical weight loss, since many patients on GLP-1 medications were unsure what to expect, and that dental practices are using it for guidance such as what to do before and after a root canal. He said much of his demo content is cosmetic because that is where patients have the most questions, and his goal is to turn that uncertainty into confidence. This reflects his personal perspective and is not medical advice.
How can a practice try the Looped app or get a demo?
Dr. Sam Patel said on The Dr. Randi Show that the best way to understand Looped is to try it, comparing it to test driving a car before buying. He offers one-on-one demos where he has providers download the app, assigns them a sample Botox journey, and walks them through the experience. He shared the website as loopedapp.com and invited providers to message him directly on Instagram at @the.sam.patel, saying he personally manages his account and is happy to connect. This reflects his personal perspective and is not medical advice.
